Responsible Gambling

At Pro Bet Insight Pty Limited, we are committed to providing a safe, controlled, and transparent wagering environment. Gambling should always be treated as a form of entertainment — not a way to generate income. We strongly encourage all users to play responsibly and never risk more than they can afford to lose.

We provide a wide range of self-help tools, financial controls, and external support links to help users monitor their activity and make informed decisions. These include deposit and loss limits, time-out settings, self-exclusion options, and access to professional support services.

Our team is available 24/7 to support you. If at any time you feel your gambling is becoming problematic, or you’re concerned about a family member or friend, please reach out using the channels below.

Phone: +61 438 331 467
Email: [email protected]

Deposit & Loss Limits

One of the most effective ways to maintain control over your gambling is by setting pre-committed financial limits. Pro Bet Insight Pty Limited offers tools to help you cap your deposits and control potential losses across daily, weekly, or monthly periods.

Deposit Limits

Deposit limits allow you to restrict the amount of money you can add to your account. This feature is available to all users and can be managed within your profile settings or during registration.

To set a deposit limit, log in and visit My Account → Player Protection → Deposit Limits. Alternatively, contact our Customer Service team at +61 438 331 467 or [email protected] to have a limit applied on your behalf.

Loss Limits

A loss limit helps you manage the total amount you can lose within a specific time frame. You can choose to set limits by day, week, month, or year. These limits are designed to prevent gambling beyond your comfort zone.

To enable this feature, go to My Account → Player Protection → Loss/Transfer Limits, or reach out to our support team and we’ll assist you directly.

Time Out

Sometimes, a short break can make a big difference. The Time Out option allows you to temporarily block access to your account for a period of 24 hours, 48 hours, 72 hours, 7 days, or 30 days.

During your Time Out period, you won’t be able to place any bets, and all unmatched bets will be cancelled with funds returned to your account. Matched bets, including BSP bets, will remain active.

To activate a Time Out, log into your account and go to My Account → Player Protection → Time Out. You can also contact Customer Service at +61 438 331 467 or email [email protected] for assistance.

Self-Exclusion

If you feel you need a longer break or are concerned about your gambling habits, Self-Exclusion allows you to close your account for 6 months, 1 year, 2 years, 3 years, 4 years, 5 years, or permanently.

During this period, you will not be able to access your account under any circumstances. Unmatched bets will be cancelled and funds returned. All matched bets will stand. Account reactivation is only considered after the minimum exclusion period ends and a formal written request is received.

You can initiate Self-Exclusion from My Account → Player Protection → Self-Exclusion or contact Customer Service at +61 438 331 467.

We also recommend excluding yourself from other licensed operators in the Northern Territory via the NT Government’s self-exclusion portal and registering with BetStop, the Australian National Self-Exclusion Register.

Budget Calculator & Self-Assessment

Managing your personal finances is an important part of responsible gambling. Our Budget Calculator is designed to help you understand your monthly spending and ensure that betting never interferes with essential living expenses.

You can access the tool within your account dashboard or by contacting our support team. It’s quick, confidential, and entirely optional — but it can help clarify how much you’re comfortable spending.

Self-Assessment

If you’re unsure whether your gambling remains within safe boundaries, we encourage you to take a short self-assessment. This will help you identify early warning signs and decide whether it’s time to take a break or seek support.

Ask yourself:

Do you gamble more than you intended?
Have you ever chased losses or bet with money you couldn’t afford to lose?
Do you feel irritable or anxious when unable to bet?
Has gambling affected your work, relationships, or wellbeing?

The more questions you answer “yes” to, the more likely it is that gambling may be causing harm. If this resonates with you, we recommend reviewing your player protection settings and seeking help via one of the professional services listed below.

Protecting Minors

Pro Bet Insight Pty Limited has a strict policy: it is illegal for anyone under the age of 18 to register or gamble on our platform. We take every step possible to prevent underage access to gambling.

During registration and throughout the platform, you’ll see age warnings and 18+ symbols clearly displayed. If we identify that a minor has accessed our services, their account will be closed immediately, any winnings forfeited, and, where appropriate, reported to the relevant authorities.

Parental Guidance

We strongly encourage parents and guardians to take an active role in supervising their children’s online activity. You can help protect minors by:

Never leaving your Pro Bet account logged in while unattended
Monitoring access to connected devices or shared computers
Using parental control tools to block access to gambling websites

Filtering Tools

To further support families, we recommend the use of third-party filtering software such as Net Nanny, which allows you to restrict access to age-inappropriate content, including gambling sites.

Help & Support Agencies

If you or someone you care about is affected by gambling, it’s important to know that help is available — free, confidential, and non-judgmental. The organisations listed below offer professional support to individuals and families across Australia.

National Gambling Helpline – Call 1800 858 858
Free, 24/7 confidential support for people experiencing difficulties with gambling. Available nationwide.
Visit Website
Relationships Australia – Call 1300 364 277
Support for individuals and families affected by gambling through counselling and education.
Visit Website
Gamblers Anonymous Australia
A peer support network offering face-to-face and online meetings for individuals dealing with gambling addiction.
Visit Website
Gambling Therapy
International support for people impacted by gambling. Access online counselling and multilingual resources.
Visit Website
BetStop – National Self-Exclusion Register
Self-exclude from all licensed wagering operators in Australia for 3 months up to a lifetime.
Call 1800 238 786 or visit betstop.gov.au

Account Closure

You may request the closure of your Pro Bet Insight Pty Limited account at any time. This action is different from Time Out or Self-Exclusion and can be reversed, subject to review.

To close your account, log in and visit My Account → Player Protection → Close My Account. Alternatively, contact our Customer Service team on +61 438 331 467 or via [email protected].

Once a closure request is submitted, your account will be suspended immediately. You will not be able to deposit, withdraw, or place bets. Any unmatched Exchange bets will be cancelled, and matched bets — including BSP — will remain active.

Closure requests submitted by email will be processed as soon as possible. We will contact you to confirm once the request is complete.

If you later wish to reopen your account, you can submit a request to our Customer Service team. We will review the request and make a decision based on your history and player protection standards. Please note that Pro Bet Insight Pty Limited reserves the right to keep an account closed.